Privacy Policy

 

DE

 

Privacy Policy


Ernst Klett Sprachen GmbH (hereinafter referred to as: publisher) takes the issue of personal data protection very seriously. It is important to us that you feel secure at all times regarding the protection of your personal data and that you are aware of how we use the data, in accordance with data protection law. 


1. Purpose

The purpose of this statement is to inform you about the processing of personal data (hereafter referred to as: data) by the publisher in the event of the customer making use of the website klett-sprachen.de or ordering goods from our online shop.


2. Data controller name and address

Ernst Klett Sprachen GmbH
Rotebühlstr. 77
70178 Stuttgart
Tel: 0711 / 6672-1555

 E-Mail: contact klett-sprachen.de


3. Contact details of the data protection administrator

Mr. Michael Mayer
Wagnerstr. 12
73765 Neuhausen


 4. Processing of personal data

The use of your data is strictly subject to current applicable law, in particular the Datenschutzgrundverordnung (German Federal Data Protection Act) (hereafter referred to as: DSGVO).


4.1 Ordering online

The reasons and legal basis for processing personal data

During the online ordering process necessary customer data such as name, invoice and delivery address, email address as well as bank account details or credit card number is collected and processed. We use this data for the purpose of processing your order, for delivery purposes, invoice and payment processing and to clarify any legal rights. This is in accordance with Article 6, Paragraph 1b) of the DSGVO.

If you wish, you can set up a customer account for future orders (registration). In this case, your customer data will be stored in our online shop to be used for future orders, so that you do not have to enter your details every time. In order to set up an account, you need to enter a user name and password (login details) so that you can log in to your account. We are permitted to process this data provided that it is necessary for fulfillment of a contract, in accordance with Article 6, Paragraph 1b) of the DSGVO. In addition, we may also process this data in accordance with Article 6, Paragraph 1f) of the DSGVO in order to simplify the ordering process for you.

In addition to this, we are also permitted to process the data voluntarily disclosed by you during the order or registration process in accordance with Article 6, Paragraph 1a) and possibly also f) of the DSGVO, provided that you have consented to this. This concerns data such as telephone and fax number, date of birth, subject combinations or type of school. We process these optional details in order to be able to contact you quickly should there be any delivery problems and also for internal market research purposes. This is in accordance with Article 6, Paragraph 1a) and, where appropriate, f) of the DSGVO. Finding out the reasons for your order is important to us in the interest of market research.


Disclosure of data to third parties

We will also transmit data, or parts of it, to the following entities and other recipients for the following purposes:

Stuttgarter Verlagskontor GmbH, Rotebühlstr. 77,
70178 Stuttgart

This company is responsible for the delivery, invoicing and the fulfillment of fiscal obligations concerning the retention of data on our behalf.

Dymatrix Consulting Group
GmbH, Lautenschlagerstr. 2, D-70173 Stuttgart

Responsible for the technical operation of our customer database.

Debt collection companies

Disclosure of data only occurs in the case of recovery of debts of customers who have not paid their invoice.

Payment service providers, like credit card companies (e.g. VISA)

Your name and payment details will be transmitted for payment processing purposes if you choose the method of payment “credit card” or direct debit.

PayPal (Europe) S.à r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg If you choose to pay by PayPal, your name, address, email address, the invoice amount and a pseudonymous transaction code will be transmitted to PayPal for payment processing.
 

Please see 4.5.1 for  further entities/recipients


Do I have to provide my data?

You are neither legally nor contractually required to provide your data. However, in order to enter into a contract with us, you have to at least provide your name, address and email address. Otherwise we would be unable to deliver to your address or send you an order confirmation by email. With all payment methods, excluding payment by invoice, the provision of payment details is necessary. Otherwise we would not be able to charge your account or credit card with the agreed amount. All other data and registration are not required when entering a contract with us. However, providing your telephone number makes it easier for us to get in touch with you if there are any delivery problems.


When at the latest will my data be deleted?

In principle, we are permitted to keep data until the respective contract has been completed. If it is necessary to store the data in order to comply with legal obligations according to Article 6, Paragraph 1c) of the DSGVO in accordance with German Commercial Code or fiscal law, we are authorized to store the data until the expiry of the relevant statutory period. The data provided by you during registration will either be deleted at your request or at the latest after 5 years after your last order, provided we are not authorized to store the data for a longer time due to the aforementioned reasons.


4.2 Advertising

We also use your data to send you advertising and email advertising for our products, provided that you have been a customer in the last 3 years, you have provided us with your postal address/email address and have not objected to receiving such advertising (see 5.4 for your right to object). The processing of data occurs on the basis of Article 6, Paragraph 1f) of the DSGVO. We have a legitimate economic interest in sending our existing customers advertisements by post and email.

Furthermore, we also make use of customer data voluntarily provided by you (for example subject combination and type of school) and other data legally stored by us (for example order and contact history) in the Klett Lernen and Information Group (see list of associated companies) corporate customer database, so that other specialist publishers within the Klett Lernen and Information Group can also send you useful information and offers specific to your subject by post. In order to customize these mailings to your specific needs, the specialist publisher, to whom we pass on your postal address, carries out a limited selection beforehand based on all your customer data saved by all the specialist publishers.

The legal basis for the handling of this data is Article 6, Paragraph 1f) of the DSGVO, which allows the processing of personal data within the “legitimate interest” of the responsible or third party, as long as fundamental rights and freedoms of the individual are not violated. Our legitimate interests and those of the other specialist publishing departments are direct mail and customer retention, achieved through individually customized mailings.

If you no longer wish to receive such mailings from other specialist publishers within the Klett Lernen and Information Group in the future you can at any time, in accordance with Article 21, Paragraph 2 of the DSGVO, revoke your consent for the data to be used for advertising purposes. Please send your withdrawal of consent to contact klett-sprachen.de

The companies within the Klett Lernen and Information Group have an agreement concerning the joint corporate customer database. In this agreement it states which parts of the company are responsible for complying with which data protection obligations. On request, we can make the main content of this agreement available to you.

Your customer data will be stored in the joint corporate customer database of the Klett Lernen and Information Group only for as long as is necessary for advertising purposes. Any postal addresses and corresponding selected data transmitted to the specialist publishers within the Klett Lernen and Information Group will be deleted after three months at the latest.


4.3 Making contact

In the case of you contacting us by email, letter, telephone, fax or on social network platforms to ask for information about your order, it may be necessary for you to give us data such as your name, address, year of birth, order or invoice number so that we can process your enquiry. This data will only be used to check your identity and process your enquiry. This is in accordance with Article 6, Paragraph 1 S. 1b) of the DSGVO.


4.4 Newsletter

If you have subscribed to our newsletter we will process your email address in order to be able to send you the newsletter on a regular basis. In addition to this it is necessary, when subscribing to the newsletter, that you name at least one area of interest about which you wished to be informed. After subscribing to the newsletter you will receive a confirmation email from us with a link to verify your email address. When you open one of our newsletters and click on a link, this information will be transmitted to us anonymously, therefore without any reference to your personal data, for statistical purposes.

The legal basis for the sending of the newsletter is your consent, which you gave when subscribing to the newsletter (Article 6, Paragraph 1a) of the DSGVO). You are not obligated to disclose this data. However, an email address must be provided in order to send out a newsletter. The disclosure of your name, title and your place of residence is optional and allows us to address you in a personal manner and let you know about events taking place near to where you live. The data that you disclose to us at the time of subscribing to the newsletter will be deleted as soon as you unsubscribe. You can unsubscribe from the newsletter at any time by clicking on the link to unsubscribe, which can be found at the bottom of the newsletter (to withdraw your consent see 5.5). If you unsubscribe to the newsletter you will still continue to receive promotional emails, in accordance with 4.2.

We also transmit data to our external processor Inxmail GmbH  for the purposes mentioned above.
 

4.5 Visitors to the website

4.5.1 Generation of log files

If you visit this website, the

 (1) IP address of your computer or mobile device,

(2)  date and time of your visit,

(3)  name of the files downloaded and the volume of data transmitted,

(4)  type and operating system of the web browser used, including language setting, as well as

(5)  the website which redirected you to our website (Referrer-URL),

(6)  the websites downloaded from the user’s system via our website

will be stored in log files for 7 days.

The saving of a wide range of this data is necessary for technical reasons in order to display the website on your device and to ensure system security. This data is also evaluated anonymously for statistical purposes and to improve our website. The linking of server log data and other personal data will not take place. 

This data will partially be transmitted to the following external processors for the following purposes:

Wirth & Horn Informationssysteme GmbH (operation of the publisher website),  BDL GmbH (operation of the customer database), Netigate Deutschland GmbH (survey tool), Dymatrix Consulting Group GmbH.

The processing of this data is in accordance with Article 6, Paragraph 1f) of the DSGVO and Article 8, Paragraph 1a) and c) of the “e-privacy regulation”. If Google Analytics is used, 4.5.3 also applies. We have a legitimate interest in ensuring that our website is displayed on your device correctly, in being able to quickly detect and eliminate the causes of errors and hacker attacks and being able to anonymously evaluate this data for statistical purposes. You are neither legally nor contractually required to provide this data; however, the use of the website without the processing of much of this data is not possible for technical reasons.


 4.5.2 Cookies

Both session cookies and permanent cookies are used at various points on our website. Cookies are small text files containing an identification number allocated by us. Cookies are saved on your computer or mobile device when you access our website. Should you access our website again at a later time, the identification number allows us to recognize your computer or mobile device.

Session cookies facilitate the navigation of our website. They allow items that you have added to your cart to be saved there and, as a registered customer, they allow you to stay logged in even if you access different websites. Permanent cookies help us to customize the design and content of our website to your expectations by documenting your browsing history. This data is saved in a pseudonymous form and separately from your other data.

The setting of cookies is permitted in accordance with Article 6, Paragraph 1f) of the DSGVO. Session cookies are deleted once the browser is closed. We use permanent cookies for the purpose of analysis in accordance with Article 6, Paragraph 1f) of the DSGVO. Permanent cookies are saved for up to 24 months and then deleted.

You can also visit our website without using cookies; however, if you do so you may not be able to use all the functions of the website. There is no obligation to use cookies. Most browsers accept cookies automatically; in order to prevent this you must change the appropriate setting on your browser. You have to do this for the settings on each browser and computer that you use. A further deactivation of cookies is possible at www.meine-cookies.org/cookies_verwalten/praeferenzmanager-beta.html. You can also download and install the plugin available at the following link https://tools.google.com/dlpage/gaoptout?hl=en  to deactivate personal cookies which are used for Google Analytics (see also 4.5.3).


4.5.3 Google Analytics

We use Google Analytics on our website. This is a web analysis service owned by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (Google). Google uses cookies (see 4.3.2 above). The information generated by the cookie concerning the customer’s use of the website is generally transmitted to a Google server in the USA and processed there. The same applies for your anonymous IP address. Furthermore, Google Analytics processes the data held in the log files, the address of the website which you accessed before you came to our website (Referrer URL) and the search term and search engine through which you found our website.

Google will process this data on our behalf in order to evaluate customer use of our website and to compile reports about website activities. Google uses the data held in the log files for example to compile statistics on how frequently our website is accessed or for the generation of sales figures. In doing so, pseudonymous user profiles of visitors to the website can be created from processed data.

We only use Google Analytics with activated IP anonymization. This means that your IP address gets truncated by Google within the member states of the European Union or European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and truncated there.

You can prevent cookies from being saved by setting your browser accordingly, as described above. You can also prevent the processing of data generated by cookies by clicking on the following link and downloading and installing the plugin: http://tools.google.com/dlpage/gaoptout?hl=en. Alternatively and for browsers on mobile devices, you can click here: Get Google Analytics Opt-out Browser Add-On.

By doing this, an opt-out cookie will be set on the current browser you are using with effect on our website. If you delete your cookies in this browser, you have to click the link again. If you are using several devices or browsers you have to click on this link individually for each one.

For the exceptional cases where Google transmits data to the USA, Google has submitted itself to the „EU-US-Privacy-Shield“ . The European Commission agreed on the suitability of this and believe it provides an adequate level of data protection Angemessenheitsbeschluss (EU) 2016/1250

Processing of data is carried out in accordance with Article 6, Paragraph 1f) of the DSGVO and, if you are a Google customer, Article 6, Paragraph 1a) or b) of the DSGVO. We have a legitimate economic interest in using the evaluation of the statistics concerning our website mentioned above to tailor the needs of visitors to our website and to use these statistics for market research purposes. The disclosure of this data is not obligatory and not essential to enter into a contract with us.

Further information on Google Analytics can be found on the following website: https://support.google.com/analytics/answer/6004245?hl=en.
 

4.5.4 The use of Google AdWords Conversion tracking

We use Google AdWords in order to draw attention to our products and special offers with the help of advertising on external websites. This allows us to determine how successful the individual advertising measures are.

This kind of advertising material is delivered by Google using so-called “Ad Servers”. Here we use Ad Server cookies which allow specific parameters for measuring success, such as the number of pop- ups or how many clicks the advertisement had. If you get on to our website via a Google ad then Google AdWords will save a cookie on your computer or device. These cookies are usually only valid for 30 days. Data used for analysis purposes is usually saved from this cookie (cookie ID, the number of Ad Impressions per positioning (frequency), last Impression as well as opt-out information, which serves as an indicator that the user does not want to receive customized advertising.

These cookies allow Google to recognize your browser. If a user visits specific internet pages of an AdWords’ customer and the cookie saved on the computer or device has not yet expired, both Google and the AdWords customer can see that the user has clicked on the advertisement and was redirected to this page. Every AdWords customer is assigned a different cookie; cookies cannot be traced back via the internet pages of the AdWords customer. We ourselves do not process any data with regards to these advertising measures. We simply receive statistical evaluations from Google. These evaluations allow us to identify which marketing measures are effective.

Because of the marketing tools used, your browser automatically forms a direct connection with the Google server. We have no influence over the further processing of data by Google. Due to the integration of AdWords Conversion, Google gets the information that you have accessed a certain part of our website or that you have clicked on one of our advertisements. If you are registered on any Google services, Google can allocate this browsing to your account. Even if you are not registered to Google or are not logged in at the time, there is still a possibility that the provider is processing your IP address.

The legal basis for this is Article 6, Paragraph 1f) of the DSGVO and if you have given your consent Article 6, Paragraph 2a) of the DSGVO. We are pursuing our interest in providing you with relevant advertising whilst at the same time keeping our advertising costs to a fair level.

The disclosure of data to Google is not obligatory or necessary to enter into a contract with us. There are several ways to prevent your involvement with conversion tracking: by changing your browser settings (see 4.3.2 above), by deactivating cookies for conversion tracking by setting your browser so that cookies from the domain “www.googleadservices.com” are blocked (https://www.google.de/settings/ads), by deactivating the customized button ads of the provider, which are part of the self-regulated campaign “About Ads” via the link http://www.aboutads.info/choices. In all these cases an opt-out cookie will be set for our website on the browser that you are currently using. If you delete the cookies in this browser, you have to click on the link again. If you are using several devices or browsers you have to click on this link individually for each one. Alternatively, you can click on this link to deactivate in certain browsers http://www.google.com/settings/ads/plugin. We would like to point out that in all these cases you may not be able to fully utilize all the functions of our website. You can find further information about data protection at Google here: http://www.google.com/intl/en/policies/privacyhttps://services.google.com/sitestats/en.html.


4.5.5. Privacy policy for the use of YouTube

The publisher uses the video sharing service YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA („YouTube“) to present its videos.

Provided that the YouTube videos are linked directly on the publisher’s website, the content of the embedded YouTube videos will be directly transmitted to the customer’s browser. Simultaneously, certain data from the customer’s browser will be transmitted to YouTube. This happens regardless of whether the customer clicks on the video or not. The publisher has no control over the volume of data that YouTube collects in this way. Based on current information available to the publisher, it concerns the following data, in particular regarding the presentation of embedded YouTube videos:

1. pages viewed on our website that contain the video

2. data generally transmitted by the customer’s browser (IP address, browser type and version, operating system, time of day)

3. if the customer is registered and logged on to YouTube or Google, their user ID

Embedded YouTube videos can also be disabled using browser add-ons, so that no data collection takes place through YouTube.


4.5.6. Social Media Platforms

As an operator of several Facebook fan pages and accounts on various social media platforms, we refer to the applicable data protection regulations of Facebook, Twitter, Instagram etc. For this purpose, we only use the functions which Facebook and other platforms make available to us in order to operate these pages. This includes evaluation and analysis possibilities regarding use of the site and all administration possibilities with regards to design and presentation of the pages.

Ernst Klett Sprachen operates its services on these platforms in compliance with the data protection regulations of the respective platform provider and holds no direct responsibility for their data handling. Any insights gleaned from this data are used solely for internal purposes and direct consultation as well as for responding to your comments or messages. Ernst Klett Sprachen would like to point out that these platforms are public per se and therefore, as a rule, posts can be read by all users.


5. Rights of data subjects

If we process your data then you are a data subject in accordance with the DSGVO and you are entitled to the following rights. Any claims concerning these rights should be directed by email to contact klett-sprachen.de  or by post to the addresses referred to in points 2 and 3.


5.1 Right of access and data portability

In accordance with Article 15 of the DSGVO, you have the right to request information about:

  • if and what kind of data we have saved about you and for what purpose
  • from where we obtained this data
  • the recipients or categories of recipients with whom the data may be shared.

According to Article 21 of the DSGVO you have the right to receive information about any personal data shared with us due to giving consent or for fulfillment of a contract in the case of automated processing taking place. At your request and provided it is technically feasible, we will transmit this data to a third party.


5.2 Right of rectification

You have the right to have your data rectified and/or, if necessary, updated if it is inaccurate or incomplete (Article 16 of the DSGVO).


5.3 Right to erasure and blocking

You have the right to have your data erased subject to the conditions of Article 17 of the DSGVO or blocked subject to the conditions of Article 18 of the DSGVO. If you delete your customer account with us we will delete your data, unless it is necessary to save the data in order to fulfill outstanding contracts, establish legal claims or meet legal obligations.


5.4 The right to object

Insofar as we use data to safeguard our interests exclusively on the basis of Article 6, Paragraph 1f) of the DSGVO, you have the right to object to the use of your data for reasons personal to you. If you exercise this right, we will no longer process the data concerned unless it can be proven that there are compelling legitimate reasons to process your data, which override the interests, rights and freedoms of the individual or if the processing of the data is necessary for the enforcement of legal claims.

Furthermore, you can object to the processing of your data for advertising purposes at any time, without incurring any costs other than the basic cost of transmitting this message. You can object to the sending of promotional emails at any time, free of charge, for example by clicking on the appropriate unsubscribe link at the bottom of the email. Objection to receiving promotional emails does not lead to unsubscribing from the newsletter, in accordance with 4.4


5.5 The right to withdraw consent

If you have given consent for the use of your data, you can withdraw this consent at any time. The withdrawal of consent can be sent by email to contact klett-sprachen.de   The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. We will then delete your data, provided that we are not legally obliged or authorized to do otherwise.


5.6 The right to make a complaint at a supervisory authority

You have the right to make a complaint at a supervisory authority, notably at the Landesbeauftragten für Datenschutz und Informationsfreiheit, Königstrasse 10a, D-70173 Stuttgart (the office for data protection and freedom of information).


6. Links

Whenever we refer to external Internet sites not operated by us, in the form of links on the website www.klett-sprachen.de, we are not responsible for compliance with data protection regulations on these websites.


7. Security

Personal data that is exchanged between the customer and publisher via our website klett-sprachen.de is transmitted in encrypted form only. In addition, we have technical and procedural safeguards in place to protect your data from tampering, loss, destruction and unauthorized access. Please be aware that if you contact us by email, we cannot guarantee data protection and we therefore recommend that you send any confidential information through the post.

Last updated: 22.05.2018

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